Help
Exchanges and returns
A piece is not right for you? Request an exchange or a refund after receiving your order. Here is how, in three steps.
How to return an item
You have 30 days after receiving your order to request an exchange or a refund.
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Write to us
Within 30 days of delivery, at maisonbalmy@gmail.com or through the form below, with your order number.
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Get your return number
We reply within 24 to 48 hours with a return authorization number to write on the parcel. Do not ship anything before you receive it.
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Send the item back
Unused, unwashed, in its original condition. An insured shipment with a tracking number is recommended.
Good to know
- Exchange: once the item is received and inspected, you get a code to place your new order.
- Refund: allow up to 5 business days for it to appear on your statement after the item is inspected.
- Fees: return costs (shipping, duties and taxes) are your responsibility, the original shipping fee is not refunded and a $4 administrative fee is deducted. If your shipping was free, its cost is not deducted.
- Defective or wrong item: write to us within a month of delivery, with photos.
- An item that is not in its original condition is sent back to you at your expense.
Request an exchange or a return
Include your order number and the piece concerned.